Refund policy

Return & Refund Policy

Last Updated: September 30, 2026

At Elvanto, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in the same condition as when you received it

  • Be in its original packaging

  • Include your order number or other proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Items marked as final sale

  • Items that have been used, damaged by the customer, or altered

How to Start a Return

To request a return, please email us at support.elvanto@gmail.com with:

  • Your order number

  • The reason for your return

Our support team will respond within 1–2 business days with instructions on how to return your item.

Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item:

  • Arrived damaged

  • Is defective

  • Is the wrong item

In these cases, Elvanto will cover the return shipping cost.

Refunds

Once we receive and inspect your returned item, we will send you an email confirming receipt.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card issuer may require additional time to process and post the refund to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

support.elvanto@gmail.com

Please include:

  • Your order number

  • A clear description of the issue

  • Clear photos showing the damage, defect, or incorrect item

After reviewing your request, we may provide a replacement or a full refund, depending on the circumstances.

Late or Missing Refunds

If you have not received your refund after 10 business days from the date we confirm that your refund was issued:

  1. Check your bank account or credit card statement.

  2. Contact your bank or card issuer, as processing times may vary.

  3. If you still have not received your refund, contact us at support.elvanto@gmail.com.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Elvanto
Email: support.elvanto@gmail.com